Frequently Asked Questions

How can I subscribe to your newsletter?

You can subscribe to our newsletter by entering your email address in the subscription section at the bottom of our homepage. Subscribers receive updates about new collections, promotions, and special offers.

How can I contact VietmadeHomeArt?

You can contact us anytime through:

Email: service@vietmadehomeart.com
Phone: (+84) 8966 39966

We aim to respond to all inquiries as quickly as possible during business days.

Do you ship worldwide?

Yes, VietmadeHomeArt proudly offers worldwide shipping.

Will the product look exactly like the photos?

Because many of our products are handcrafted using natural materials such as bamboo and rattan, slight variations in color, texture, and shape may occur. These natural differences make each piece unique.

How long does processing and shipping take?

Processing Time

Orders are typically processed within 3–7 business days after payment confirmation.

Estimated Delivery Time

  • Standard Shipping: 20–30 business days
  • Express Shipping: 7–10 business days

Delivery times may vary depending on your location and customs processing.

How can I track my order?

Once your order ships, you will receive a tracking number via email.

You can track your package through:

  • The “Track My Order” page on our website
  • The carrier’s tracking website using your tracking number

Please allow a few days for tracking updates to appear.

What payment methods do you accept?

We accept multiple secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Meta Pay
  • iDEAL
  • Bancontact

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

To process your claim, please send:

  • Photos of the outer shipping box
  • Photos of the packaging materials
  • Photos of the damaged or incorrect item

Email all information to:
service@vietmadehomeart.com

After review, we may offer a replacement or refund.

What is your return policy?

If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Returned items must:

  • Be unused
  • Be in original packaging
  • Be in resalable condition

Return shipping costs are generally the customer’s responsibility unless the item is defective or incorrect.

Refunds are processed after the returned item is received and inspected.

Can I exchange a product for another size or design?

Yes. Exchanges can be requested within 14 business days after delivery.

Items must be returned unused and in original packaging. Customers are responsible for return and reshipping costs unless the product is defective.

Can I customize a product?

Yes, we offer customization options for selected products, including size and design adjustments.

Please contact us before placing your order to discuss customization requests.

Do your lights include installation hardware?

Yes. Most lighting products include essential installation components such as:

  • Ceiling plate
  • Cord or hanging wire
  • Lamp holder

What type of bulbs are compatible with your lights?

Our lighting products are generally compatible with:

  • E26 / E27 bulbs
  • Voltage: 90V–260V
  • Recommended wattage: 4W–70W

Please check individual product descriptions for exact specifications.

Are your products handmade?

Yes. Many VietmadeHomeArt products are handcrafted by skilled artisans, making each item unique and carefully detailed.

Can discounted items be returned?

Yes. Sale and discounted items are eligible for return and exchange under the same conditions as regular-priced items unless otherwise stated.

Do your products include a warranty?

Yes. Most of our lighting products include a 1-year limited warranty covering manufacturing defects.

The warranty does not cover damage caused by misuse, improper installation, or normal wear and tear.

Can I cancel or change my order after placing it?

Yes. Orders can usually be modified or canceled within 24 hours of placement.

After this period, orders may already be in production and can no longer be changed or canceled.

Do you offer wholesale or bulk discounts?

Yes. We offer discounts for larger orders.

Current promotions:

  • Buy 2 items: 5% OFF — Code: VIETMADE05
  • Buy 3 items: 10% OFF — Code: VIETMADE10
  • Buy 5 items: 15% OFF — Code: VIETMADE15

For larger wholesale inquiries, please contact us directly for custom pricing.

How do you ensure product quality?

Each product undergoes a detailed quality control process before shipment, including:

  • Surface cleaning and inspection
  • Structural and durability checks
  • Electrical component testing
  • Final visual and functional review

We strive to ensure every item meets our quality standards before delivery.

Contact Information

VietmadeHomeArt
Address: V3, The Terra An Hung, Duong Noi, Ha Dong, Hanoi 112400, Vietnam
Phone: (+84) 8966 39966
Email: service@vietmadehomeart.com